Refund Policy

After delivery, customers have a 30-day no-reason return and exchange window for eligible items, and no explanation is required to start that request.

How to Start a Return or Exchange

Contact us before sending an item back. We will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Unauthorized returns may be delayed.

We provide a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-issue items.

Return Condition

Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Items That Cannot Be Returned

The no-reason non-returnable categories are custom-made goods, clearance items or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items. These exclusions do not limit remedies for damaged, defective, incorrect, or missing items where applicable law provides protection.

Exchanges

Approved exchanges are available during the same 30-day period. We may ship the replacement after the returned item is received or otherwise resolve the exchange with you.

Refunds

After we receive and inspect the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

Order Cancellation

You may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Merchant and Customer Care Information

Store name: BlenderBottle

Contact email: Support@blenderbottou.shop

Phone: 2543713811

Physical and return address: 3220 NW Cascade Ave, East Wenatchee, WA 98802, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).